Coupontools Logo

How to calculate ROI (Return on investment) in digital marketing campaigns How to calculate ROI (Return on investment) in digital marketing campaigns

What is the return on investment?
The return on investment is the money your campaign yields in comparison with the total campaign costs. This mainly focuses on revenue and money. However, to fully understand your campaign's global performance, you should widen the metrics you consider.

Key Performance Indicators
Judging a digital marketing campaign solely on the return on investments is a bit simplistic. You should only focus on the ROI if your entire campaign were designed to increase sales. If your campaign had broader goals, you should always consider indicating Key Performance Indicators when launching your campaign. If you only focus on money, you’ll often see that campaigns aren’t as successful as you hoped in advance.

What are other Key Performance Indicators for digital Coupon campaigns?

  • Captured Data
  • Engagement on social media
  • Video Views
  • App downloads
  • Store traffic
  • Newsletter registrations

Let’s expand on data capture.
In many cases, digital Coupons have a bigger objective than simply generating revenue. Businesses are often using digital Coupons as a data capture tool. If you only focus on the money that came in, you often end up with a digital coupon campaign that wasn’t as lucrative as you expected.

But for this situation, you should broaden your view and take other metrics into account. Let’s put it like this.

Business A launched a digital coupon campaign WITHOUT a data capture form. Users receive a coupon and can freely redeem it Business A’s store.

In comparison with the digital coupon campaign WITH data capture, you’ll notice that, at first sight, this digital coupon campaign has a better ROI ratio.

When you analyze it more closely, you’ll see that’s not entirely true. This campaign only focused on generating revenue, while the digital coupon campaign WITH data capture had multiple goals. Generating revenue but also capturing data. That’s something you should take into account.

  • Opens: 1000
  • Coupon value: $5 OFF
  • Captured user data: NONE
  • Redemptions: 500
  • Campaign Cost: 3000
  • Average Money Spent Value: 15$
  • Campaign Revenue: 7500 $
  • Return on investment: 4500$


Example WITH Data Capture
Business A is planning on launching digital coupons WITH a data capture form in the digital coupon. Users have to fill in their details BEFORE the actual discount unlocks. Let’s say the discount value is 5$.

In comparison with the digital coupon campaign without Data Capture, we’ll notice that the campaign's response (open rate) is almost the same. However, we see that the claim rate and redeem late are less. That’s obvious. You asked for people’s data. So some people will drop out as they’re not up to exchanging data for a slim discount.

For this campaign, you should also take into account the amount of customer data it provided you. Think about what customer data is worth to you, and then start reviewing the campaign.

If you combine the generated revenue and the captured data, you’ll see that your campaign is way more valuable than you first expected.

Let’s consider data capture as a sort of ‘revenue’ as well. You should decide: ‘What is it worth to capture clients' data (email, phone number, name, location,..).’ This is vital data. You know they’re likely to interact with your discounts, and you’re acquiring an owned audience. It’s an investment for future campaigns. For my example just below, I’m willing to pay 5$ for customer data.

  • Opens: 1000
  • Claims: 400
  • Coupon value: $5 OFF
  • Captured user data: 350 x5$
  • Redemptions: 350
  • Campaign Cost: 2500$
  • Average Money Spent Value: 15$
  • Campaign Revenue: 7000 $
  • Return on investment: $4500 (revenue + data)


Imagine you pay 297 USD for our coupon platform, it allows you to send out 50 K coupons per month. Let's forecast a redemption rate of 500 validations only and revenue of only 3 USD you are almost getting 5x your return on investment.

Digital always has the main advantage of being entirely trackable. Digital will provide you insights that traditional paper campaigns can never provide. If you're looking for a way to measure your digital campaigns' ROI, The Coupontools software is a perfect fit!

Sign-up for a free trial account and revolutionize your marketing efforts!

Any questions?
Support Email Chat with us Schedule a demo

How to calculate ROI (Return on investment) in digital marketing campaigns
How to calculate ROI (Return on investment) in digital marketing campaigns
How to calculate ROI (Return on investment) in digital marketing campaigns
How to measure your ROI in digital coupon campaigns 176 10176
4.5 out of 5 based on 206 user ratings.
Article published by: Coupontools

Register now for a 7-days trial account

Start using Coupontools today!