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Customer Care

Turn a negative customer experience into a positive one.
Digital Customer Care Vouchers help you solve customer complaints.

Coupontools Digital Coupons, Gamification, Loyalty Cards, and Digital Payment Vouchers.

Why Customer Care?

A customer who files a complaint, is one that wants help. Neglecting that shout for help, is the worst thing to do and will result in eventually losing the customer for good. But what if you can fix a negative experience with simple Digital Vouchers?

Coupontools Digital Coupons, Gamification, Loyalty Cards, and Digital Payment Vouchers. Coupontools Digital Coupons, Gamification, Loyalty Cards, and Digital Payment Vouchers. Coupontools Digital Coupons, Gamification, Loyalty Cards, and Digital Payment Vouchers. Coupontools Digital Coupons, Gamification, Loyalty Cards, and Digital Payment Vouchers. Coupontools Digital Coupons, Gamification, Loyalty Cards, and Digital Payment Vouchers.
Digital Compensation Voucher to turn a sad customer into a happy customer.
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Count on Coupontools
to solve customer complaints

Digitized and automated flow

Coupontools provides the tools and guidance to automate the entire Customer Care Voucher flow.

Integration with CRM and POS

Easy to connect Coupontools with the current tools of your organization for automation and validation.

Time and money saving

Thanks to the step towards a digitized and automated process there’s a lot of time, work and money that can be saved.

Entire voucher journey trackable

Digital always has the benefit to be trackable. All the gathered data is ready for you to consult at the statistics dashboard.

Customer Care Vouchers
in 5 simple steps

Coupontools Digital Voucher Builder on a laptop.

1. Create Vouchers

Create Digital Vouchers using the Voucher Builder. Alter the Voucher to your branding and define the value.

Coupontools connected with POS and CRM to automate the Voucher flow.

2. Connect

Connect your existing CRM and POS with Coupontools to make automation possible.

Unsatisfied Customer files complaint and receives Voucher as compensation.

3. Send out

If connected correctly, the complainer automatically receives a Voucher based on their complaint.

Digital Voucher is validated by scanning the QR Code with POS scanner.

4. Voucher validation

The customer shows the Voucher before the checkout. Cashier validates the Voucher using their current POS.

Happy Customer with smartphone in hand.

5. Happy customer

Customer has redeemed the Voucher and is enjoying your gift.

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You are in good
Company.

The KFC headquarters of the United Kingdom and Ireland were looking to digitize their current customer care approach.

KFC - Mobile Marketing Use Case | Coupontools.com
KFC
Customer Care

McDonald's launched a digital customer care campaign. Coupontools was honoured to help with the campaign!

McDonalds Caspers - Mobile Marketing Use Case | Coupontools.com
McDonalds Caspers
Customer Care

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