1. Create Vouchers
Create Digital Vouchers using the Voucher Builder. Alter the Voucher to your branding and define the value.
Customer Care
Turn a negative customer experience into a positive one.
Digital Customer Care Vouchers help you solve customer complaints.
Why Customer Care?
A customer who files a complaint, is one that wants help. Neglecting that shout for help, is the worst thing to do and will result in eventually losing the customer for good. But what if you can fix a negative experience with simple Digital Vouchers?
o
Count on Coupontools
to solve customer complaints
Digitized and automated flow
Coupontools provides the tools and guidance to automate the entire Customer Care Voucher flow.
Integration with CRM and POS
Easy to connect Coupontools with the current tools of your organization for automation and validation.
Time and money saving
Thanks to the step towards a digitized and automated process there’s a lot of time, work and money that can be saved.
Entire voucher journey trackable
Digital always has the benefit to be trackable. All the gathered data is ready for you to consult at the statistics dashboard.
2. Connect
Connect your existing CRM and POS with Coupontools to make automation possible.
3. Send out
If connected correctly, the complainer automatically receives a Voucher based on their complaint.
4. Voucher validation
The customer shows the Voucher before the checkout. Cashier validates the Voucher using their current POS.
5. Happy customer
Customer has redeemed the Voucher and is enjoying your gift.
D
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The KFC headquarters of the United Kingdom and Ireland were looking to digitize their current customer care approach.
KFC
Customer CareMcDonald's launched a digital customer care campaign. Coupontools was honoured to help with the campaign!
